CONFLICT MANAGEMENT

Course Outline:

Phase 01:

  • Introduction Setting Expectations
  • Cause and effect of conflicts
  • How do I handle conflict?
  • Techniques of handling conflict
  • Finding common ground
  • Stages in Conflict
  • Understanding conflict
  • Defining conflict
  • Understanding levels of conflict
  • Traditional ways of handling conflict
Phase 02:
  • Establishing the 5 stages of conflict
  • The need to become more assertive
  • How can we stop conflict escalating?
  • Changing our understanding of the situation
  • Review of the key messages on conflict management
  • Persuasion
  • In-depth perception
  • Using others to persuade
  • Empathy
  • Managing emotions

 

Type: 121
Duration: 
17 hours session
Fees:
 Rs.13,000/-
Service Tax:
 14.5% extra
Venue:
 GroomX Academy
Days of the session (Any day between):
Monday – Sunday
2 days a week
Time of the session (Anytime between):
9:00 AM – 8:00 PM
Per session minimum of : 1.5 hour

Feel free to contact us  on  9036111000  or step in to our office anytime

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GroomX – Get a Makeover done both Physically and Mentally
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CONFLICT MANAGEMENT

Topics Covered:
  • Introduction Setting Expectations
  • Cause and effect of conflicts
  • How do I handle conflict?
  • Techniques of handling conflict
  • Finding common ground
  • Stages in Conflict
  • Establishing the 5 stages of conflict
  • The need to become more assertive
  • How can we stop conflict escalating?
  • Changing our understanding of the situation
  • Review of the key messages on conflict management

GroomX – Get a Makeover done both Physically and Mentally
Providing you the best of Softskills Training in Bangalore
Providing you the best of Leadership Training in Bangalore
Providing you the best of Communication Skills Training in Bangalore
Providing you the best of Presentation Skills Training
Best in class Personal Grooming Training in Bangalore

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