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Conflict Management

CM-695x362 (1)

  • Introduction Setting Expectations
  • Cause and effect of conflicts
  • How do I handle conflict?
  • Techniques of handling conflict
  • Finding common ground
  • Stages in Conflict
  • Establishing the 5 stages of conflict
  • The need to become more assertive
  • How can we stop conflict escalating?
  • Changing our understanding of the situation
  • Review of the key messages on conflict management

 







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