Every company incurs two types of costs –visible and invisible.

By imparting soft skills training, we help companies to control invisible costs.CorporateTraining-Services-Hesolnew copy

Course Layout:

Personal Branding for Careers Success:

  • What is Personality
  • Determinants of Personality
  • Know your Personality
  • Positive Thinking
  • How to Build Positive Self-esteem
  • SWOT analysis
  • How to handle Adversities

 

Be a Time Manager:

  • Characteristics of Time
  • Pareto Principle
  • Have you done Job Analysis of your Job?
  • What are Time Wasters?
  • What is Procrastination?
  • Time Management Tools
  • Personal Goal Setting & Delegation
  • Theory of Time Management
  • Day-to-day Time Management Techniques

 

Stress Management:

  • What is Stress? Optimum Stress level
  • Your Personality & Stress
  • Symptoms of Stress
  • Identifying likely Stressors
  • Five ways of Dealing with Stress
  • Anger – combat with the enemy within

 

Connectivity and Interactivity:

  • What is Communication? The Process of Communication
  • When Communication should happen? Formula of Communication
  • Communication & Perception
  • Barriers in Communication
  • Questioning Skills
  • Listening Skills
  • Telephone Techniques
  • Business Writing Skills

 

Interpersonal Skills:

  • Assessing your Ability to Deal with People
  • Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills
  • Your Interaction – making requests,refusing requests, giving advice,disagreeing, interrupting, bridging etc
  • The difficult Personality types

 

Team Building :

  • Self-perception Inventory of the Team Members
  • Group v/s Teams
  • Attitude required to build Team
  • 12 C’s of the Team
  • Types of Dysfunction in a Team &
  • Five Dysfunctions of the Team

 

Leadership Techniques:

  • What is Leadership?
  • Leaders v/s Followers
  • Managers v/s Leaders
  • Test your Leadership Potential
  • Your Personality – Conduit of Leadership
  • Team Leadership
  • Getting Organised
  • Problem solving
  • Leadership & Conflict Resolution
  • Assertiveness and Leadership
  • Creation of Intangible Assets

 

Supervisory/Managerial Skills:

  • Fundamentals of Supervision
  • Your Attitude and Productivity of your Staff
  • How to Demonstrate Authority
  • How to Delegate
  • How to Coach / Counsel
  • How to deal with Special problems

 

Effective Employee Engagement :

  • Transition from engagement to disengagement
  • What is Conflict?
  • Critical Features of Conflict Management
  • Types of Conflict
  • Conflict Resolution Techniques
  • Conflict and Organisational Culture

 

Anger Management :

  • Anger – the enemy within, its ill-effects on the body
  • Sources of the anger
  • Anger management strategies
  • Other techniques to manage the anger

 

Behavioural Interviewing:

  • A brief about Recruitment Process
  • Interview – its significance in the recruitment process
  • Some Dos and Don’ts while conducting interview
  • Some Standard Questions and their expected answers
  • What is Behavioural Interviewing? How is it different from Traditional interviewing?
  • What is STAR Technique?
  • Some competency based questions and their expected answers.

 

Personal Excellence:

  • How to take and give feedback?
  • How to conduct Performance Appraisal?
  • Building Organisational Culture
  • Emotional Awareness
  • How to find Creative and Innovative Solutions
  • How to be a Motivator
  • Decision Making

 

How to share your Wisdom?

  • What makes a good Mentor?
  • What Mentors do?
  • Manager v/s Mentor
  • Adapting & Managing a Change
  • Dimensions of Mentoring
  • Mentoring Process
  • Productive Confrontation

 

Assertion Skills:

  • What is your Behavioural Profile?
  • Different types of Behaviours
  • What are Assertion Skills
  • What are the Barriers in Assertive Behaviour
  • What are different Basic Assertion Techniques
  • Assertion Techniques in Responding and Initiating

 

Negotiating Skills:

  • The concept of Negotiation
  • The Phases and Skills of Negotiation
  • How to Respond Resistance from others
  • Using DISC to understand Negotiating Styles
  • Responding to Unfair Tactics
  • Practice Negotiations

 

Effective Selling Skills:

 

  • What is Sale? Primary skills of Salespersons
  • Preparation of Sales Plan, Why people buy?
  • Preparing for the Sales Interview, Grooming Skills
  • Structuring the Sales Call
  • Setting Agenda – Questioning Skills
  • Setting Agenda – Listening Skills
  • Identifying Needs – Buying Behaviour
  • Presenting the Solution & Effective Closures

 







captcha

Add a Comment