Effective Listening Skills:

  • Identify a range of verbal and nonverbal factors which affect others
  • The importance of the initial stages of conversation
  • How a lack of listening at this stage can prove to be damaging
  •  Importance of Passive Listening
  • The use of eyes and acknowledgement tools
  • Learning to be controlled when confronted with a passive listener
  • The tendency to over-compensate with unneeded phrases and words
  • Holding the listener’s gaze & Keeping the speaker at ease
  • How misunderstandings, misconceptions and poor judgment are the probable outcome of interference
  • The essence of communication in listening
  • How to apply a listening style
  • The fundamental advantage of reflective listening






captcha

Add a Comment