• Importance & Guidelines of : Telephone / Cell Phone Etiquette
  • Factors enhancing telephonic communication
  • Does and Don’t of telephonic communication
  • Importance & Guidelines of : E-Mail Etiquette
  • Does & Don’t of E-mail Etiquette
  • Drafting of E-Mail
  • Factors enhancing email etiquette
  • Drafting of E-Mail
  • Understanding of Email policies ( as per company standards )
  • E-mail features and security
  • Learn to write for the reader, starting with effective subject lines
  • Understand ‘netiquette’
  • Master the inbox using some core principles and email functions






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