Course Layout:

  • Introduction to Anger
  • Types of Angerimages (2)
  • Identify your Anger
  • Anger and Aggression –Physical andEmotional Cues
  • Beyond Anger –Anger Action Plans
  • Common myths about anger
  • Unhelpful ways of dealing with anger
  • Helpful ways of dealing with anger
  • Gaining Control
  • A word of warning
  • Using relaxation techniques
  • Blowing off some steam
  • Separate the People from the Problem
  • Objective vs.Subjective Language
  • Identifying the problem
  • Using “I” statements
  • Working on the Problem
  • Using constructive disagreement
  • Identifying & Choosing the solutions
  • Solving the Problem
  • Making a plan & Getting it done
  • Dealing with Angry People
  • Understanding the energy curve
  • The Triple A Approach
    • Alter
    • Avoid
    • Accept
  • De-Escalation techniques
  • When to back away and what to do next
  • Pulling it All Together
  • Process overview
  • Putting it into action


Demographics :

Type: 121
Duration:
20 hours session
Fees:
Rs.15,000/-
Service Tax: 
14.5% extra
Venue: 
GroomX Academy
Days of the session (Any day between) :
Monday – Sunday
2 days a week
Time of the session ( Anytime between):
9:00 AM – 8:00 PM
Per session minimum of : 1.5 hour







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