0789 256 321
info@buildpress.com
Street 238, Perth,
Western Australia

Social Etiquette : Telephonic Etiquette Skills

 Content: 5 Phases of a call:phone-etiquette_0

  • Opening
  • Needs Identification
  • Collection/verification of information
  • Providing information/potential solutions
  • Closing and next steps


Using PICTURE:

  • P – Pitch
  • I – Inflection
  • C – Courtesy
  • T–Tone
  • U – Understanding
  • R – Rate of Speech
  • E – Enunciation

 

Conference Call Etiquette:

  • Ground rules for conference calls
  • Making introductions
  • Punctuality
  • Do’s and don’ts on conference calls
  • Using the ‘Mute’ function

 

Demographics :

Type: 121
Duration: 
15 hours session
Fees: 
Rs.10,000/-
Service Tax: 
14.5% extra
Venue: 
GroomX Academy
Days of the session (Any day between):
Monday – Sunday
2 days a week
Time of the session (Anytime between) :
9:00 AM – 8:00 PM
Per session minimum of : 1.5 hour







captcha