Business Communication skill training

Groomx Corporate Training

Every company incurs two types of costs –visible and invisible.
By imparting soft skills training, we help companies to control invisible costs.

Course Layout:
Personal Branding for Careers Success:
  • What is Personality
  • Determinants of Personality
  • Know your Personality
  • Positive Thinking
  • How to Build Positive Self-esteem
  • SWOT analysis
  • How to handle Adversities
Be a Time Manager:
  • Characteristics of Time
  • Pareto Principle
  • Have you done Job Analysis of your Job?
  • What are Time Wasters?
  • What is Procrastination?
  • Time Management Tools
  • Personal Goal Setting & Delegation
  • Theory of Time Management
  • Day-to-day Time Management Techniques
Stress Management:
  • What is Stress? Optimum Stress level
  • Your Personality & Stress
  • Symptoms of Stress
  • Identifying likely Stressors
  • Five ways of Dealing with Stress
  • Anger – combat with the enemy within
Connectivity and Interactivity:
  • What is Communication? The Process of Communication
  • When Communication should happen? Formula of Communication
  • Communication & Perception
  • Barriers in Communication
  • Questioning Skills
  • Listening Skills
  • Telephone Techniques
  • Business Writing Skills
Interpersonal Skills:
  • Assessing your Ability to Deal with People
  • Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills
  • Your Interaction – making requests,refusing requests, giving advice,disagreeing, interrupting, bridging etc
  • The difficult Personality types
Team Building :
  • Self-perception Inventory of the Team Members
  • Group v/s Teams
  • Attitude required to build Team
  • 12 C’s of the Team
  • Types of Dysfunction in a Team &
  • Five Dysfunctions of the Team
Leadership Techniques:
  • What is Leadership?
  • Leaders v/s Followers
  • Managers v/s Leaders
  • Test your Leadership Potential
  • Your Personality – Conduit of Leadership
  • Team Leadership
  • Getting Organised
  • Problem solving
  • Leadership & Conflict Resolution
  • Assertiveness and Leadership
  • Creation of Intangible Assets
Supervisory/Managerial Skills:
  • Fundamentals of Supervision
  • Your Attitude and Productivity of your Staff
  • How to Demonstrate Authority
  • How to Delegate
  • How to Coach / Counsel
  • How to deal with Special problems
Effective Employee Engagement :
  • Transition from engagement to disengagement
  • What is Conflict?
  • Critical Features of Conflict Management
  • Types of Conflict
  • Conflict Resolution Techniques
  • Conflict and Organisational Culture
Anger Management :
  • Anger – the enemy within, its ill-effects on the body
  • Sources of the anger
  • Anger management strategies
  • Other techniques to manage the anger
Behavioural Interviewing:
  • A brief about Recruitment Process
  • Interview – its significance in the recruitment process
  • Some Dos and Don’ts while conducting interview
  • Some Standard Questions and their expected answers
  • What is Behavioural Interviewing? How is it different from Traditional interviewing?
  • What is STAR Technique?
  • Some competency based questions and their expected answers.
Personal Excellence:
  • How to take and give feedback?
  • How to conduct Performance Appraisal?
  • Building Organisational Culture
  • Emotional Awareness
  • How to find Creative and Innovative Solutions
  • How to be a Motivator
  • Decision Making
How to share your Wisdom?
  • What makes a good Mentor?
  • What Mentors do?
  • Manager v/s Mentor
  • Adapting & Managing a Change
  • Dimensions of Mentoring
  • Mentoring Process
  • Productive Confrontation
Assertion Skills:
  • What is your Behavioural Profile?
  • Different types of Behaviours
  • What are Assertion Skills
  • What are the Barriers in Assertive Behaviour
  • What are different Basic Assertion Techniques
  • Assertion Techniques in Responding and Initiating
Negotiating Skills:
  • The concept of Negotiation
  • The Phases and Skills of Negotiation
  • How to Respond Resistance from others
  • Using DISC to understand Negotiating Styles
  • Responding to Unfair Tactics
  • Practice Negotiations

 

Effective Selling Skills:

 

  • What is Sale? Primary skills of Salespersons
  • Preparation of Sales Plan, Why people buy?
  • Preparing for the Sales Interview, Grooming Skills
  • Structuring the Sales Call
  • Setting Agenda – Questioning Skills
  • Setting Agenda – Listening Skills
  • Identifying Needs – Buying Behaviour
  • Presenting the Solution & Effective Closures






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