LISTENING SKILLS

This course is designed to enhance your ability to listen effectively—one of the most important yet often overlooked communication skills. Good listening helps build stronger relationships, improves understanding, and reduces misunderstandings in both personal and professional settings.

Participants will learn the difference between passive and active listening, and how to apply effective listening techniques to improve communication, empathy, and overall interaction.

                                                                                              “Listen Better. Understand Deeper. Communicate Stronger.”

Module 01 : Passive Listening

Content :

  1. Identify a range of verbal and nonverbal factors which affect others
  2. The importance of the initial stages of conversation
  3. How a lack of listening at this stage can prove to be damaging
  4. Importance of Passive Listening
  5. The use of eyes and acknowledgement tools
  6. Learning to be controlled when confronted with a passive listener
  7. The tendency to over-compensate with unneeded phrases and words
  8. Holding the listener’s gaze & Keeping the speaker at ease
Listening Skills
Module 02 : Active Listening Skills

Content :

  1. Steps to Improve your Active Listening
  2. Learn to live in the moment
  3. Learn to like/love/gain respect
  4. Listening is also interpreting
  5. Tips and Tricks to Manage a Brainstorming Environment
  6. Stay in control
  7. The art of using others
  8. High Emotion – Low Intelligence
  9. So what does it mean when I become emotional?
  10. How does it affect my listening skills?
  11. How does it affect the listening skills of others?
  12. First impressions – judgmental factor
interpersonal skills-Intermediate

Feel free to contact us  on  9036111000  or step in to our office anytime

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