Course Outline:

Phase 01:

• Introduction Setting Expectations
• Cause and effect of conflicts
• How do I handle conflict?
• Techniques of handling conflict
• Finding common ground
• Stages in Conflict
• Understanding conflict
• Defining conflict
• Understanding levels of conflict
• Traditional ways of handling conflict

Phase 02:

• Establishing the 5 stages of conflict
• The need to become more assertive
• How can we stop conflict escalating?
• Changing our understanding of the situation
• Review of the key messages on conflict management
• Persuasion
• In-depth perception
• Using others to persuade
• Empathy
• Managing emotions

Type: 121
Duration: 17 hours session
Fees: Rs.13,000/-
Service Tax: 14.5% extra
Venue: GroomX Academy
Days of the session (Any day between):
Monday – Sunday
2 days a week
Time of the session (Anytime between):
9:00 AM – 8:00 PM
Per session minimum of : 1.5 hour

Feel free to contact us  on  9036111000  or step in to our office anytime