Assertive & Confidence Building:

A definition of assertive behavior and the benefits it offers
Distinguishing between assertive, aggressive and passive behavior
Assertiveness at work – understanding human behavior
Self-assessment of your style – the associated strengths and weaknesses
Cultural and gender based influences on your behavior
Building relationships with work colleagues
Tackling barriers to assertiveness – recognizing and dealing with fear and apprehension
Confronting common problems which occur in the workplace
Resolving conflict – dealing with difficult people
Raising sensitive issues
Establishing your goals and a plan of action for implementation on your return to work


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