Course Outline:

Phase 01:

  • Introduction Setting Expectations
  • Cause and effect of conflicts
  • How do I handle conflict?
  • Techniques of handling conflict
  • Finding common ground
  • Stages in Conflict
  • Understanding conflict
  • Defining conflict
  • Understanding levels of conflict
  • Traditional ways of handling conflict
Phase 02:
  • Establishing the 5 stages of conflict
  • The need to become more assertive
  • How can we stop conflict escalating?
  • Changing our understanding of the situation
  • Review of the key messages on conflict management
  • Persuasion
  • In-depth perception
  • Using others to persuade
  • Empathy
  • Managing emotions


Type: 121
17 hours session
Service Tax:
 14.5% extra
 GroomX Academy
Days of the session (Any day between):
Monday – Sunday
2 days a week
Time of the session (Anytime between):
9:00 AM – 8:00 PM
Per session minimum of : 1.5 hour

Feel free to contact us  on  9036111000  or step in to our office anytime

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