
Groomx Conflict Management Training
Course Outline:
Phase 01:
- Introduction Setting Expectations
- Cause and effect of conflicts
- How do I handle conflict?
- Techniques of handling conflict
- Finding common ground
- Stages in Conflict
- Understanding conflict
- Defining conflict
- Understanding levels of conflict
- Traditional ways of handling conflict
Phase 02:
- Establishing the 5 stages of conflict
- The need to become more assertive
- How can we stop conflict escalating?
- Changing our understanding of the situation
- Review of the key messages on conflict management
- Persuasion
- In-depth perception
- Using others to persuade
- Empathy
- Managing emotions
Type: 121
Duration: 17 hours session
Fees: Rs.13,000/-
Service Tax: 14.5% extra
Venue: GroomX Academy
Days of the session (Any day between):
Monday – Sunday
2 days a week
Time of the session (Anytime between):
9:00 AM – 8:00 PM
Per session minimum of : 1.5 hour
Feel free to contact us on 9036111000 or step in to our office anytime
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