BEST COMMUNICATION TRAINING institute

Groomx Social Etiquette : Telephonic Etiquette Skills Training

 Content: 5 Phases of a call:
  • Opening
  • Needs Identification
  • Collection/verification of information
  • Providing information/potential solutions
  • Closing and next steps

Using Picture:
  • P – Pitch
  • I – Inflection
  • C – Courtesy
  • T–Tone
  • U – Understanding
  • R – Rate of Speech
  • E – Enunciation

 

Conference Call Etiquette:
  • Ground rules for conference calls
  • Making introductions
  • Punctuality
  • Do’s and don’ts on conference calls
  • Using the ‘Mute’ function

Type: 121
Duration: 
15 hours session
Fees: 
Rs.10,000/-
Service Tax: 
14.5% extra
Venue: 
GroomX Academy
Days of the session (Any day between):
Monday – Sunday
2 days a week
Time of the session (Anytime between) :
9:00 AM – 8:00 PM
Per session minimum of : 1.5 hour

Feel free to contact us  on  9036111000  or step in to our office anytime







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GroomX Providing you the best of Social Etiquette : Telephonic Etiquette Skills Training in Bangalore
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