CONFLICT MANAGEMENT
Topics Covered:
- Introduction Setting Expectations
- Cause and effect of conflicts
- How do I handle conflict?
- Techniques of handling conflict
- Finding common ground
- Stages in Conflict
- Establishing the 5 stages of conflict
- The need to become more assertive
- How can we stop conflict escalating?
- Changing our understanding of the situation
- Review of the key messages on conflict management
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