Content: 5 Phases of a call:

• Opening
• Needs Identification
• Collection/verification of information
• Providing information/potential solutions
• Closing and next steps

Using Picture:

• P – Pitch
• I – Inflection
• C – Courtesy
• T–Tone
• U – Understanding
• R – Rate of Speech
• E – Enunciation

Conference Call Etiquette:

• Ground rules for conference calls
• Making introductions
• Punctuality
• Do’s and don’ts on conference calls
• Using the ‘Mute’ function

Type: 121
Duration: 15 hours session
Fees: Rs.10,000/-
Service Tax: 14.5% extra
Venue: GroomX Academy
Days of the session (Any day between):
Monday – Sunday
2 days a week
Time of the session (Anytime between) :
9:00 AM – 8:00 PM
Per session minimum of : 1.5 hour